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Serbia – Loss adjustment training conducted within KfW Agri-Insurance project

Within a project initiated by KfW on Agricultural Insurance in Serbia, in May-June 2017 a training of loss adjustment was delivered to Generali Insurance Serbia experts. The training was developed and delivered by experts of AgroInsurance International in a consortium with AFC Agricultural & Finance Consultants GmbH. The training activities aimed at building capacity for practicing agricultural field underwriting and loss adjustment for the six selected crops: wheat, barley, corn, sunflower, soya bean and sugar beet.

The training delivered was based on local experience and practice applied in Serbia and adjusted according to the best international practices (Canada, USA, Germany, Switzerland, Austria and Turkey). The training program included:

– Development of loss adjustment methodology guidelines in agriculture;
– Providing with an e-version of the methodology to the trainees in both Serbian and English;
– The trainees’ knowledge evaluation through online test;
– Theoretical (one full day classroom training) and practical (field) training modules on loss adjustment.

The theoretical module covered following topics: basics of agricultural insurance, agricultural risks, underwriting in crop insurance, specifics of crop production in Serbia, loss adjustment guidelines applicable to all crops, loss adjustment guidelines applicable to each of six selected crops.

Following the theoretical module practical training was conducted on fields recently damaged by severe hailstorm, which occurred about two weeks before the training. Within practical module, participants were divided into two groups. All measurements were taken by every group individually and for each damaged crop.

The results presented by both groups were processed and compared to results obtained during actual loss adjustment. The findings presented by both groups appeared to be almost identical with deviation rate less than 5% (an internationally acceptable deviation rate).

All participants of the training received certificates confirming their successful completion of both theoretical and practical training modules on loss adjustment.

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